Shipping Policy
We aim to make your shopping experience simple, reliable and convenient, from the moment you place your order until it reaches your doorstep.
Last Updated: September 23, 2026
01 Order Processing
Once your order is successfully placed and payment has been confirmed, our team begins processing your order.
Orders are generally processed within 1–3 business days, subject to product availability, order verification and operational requirements.
Orders placed on weekends or public holidays may be processed on the next working day.
02 Shipping & Delivery Time
After your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.
Delivery timelines are estimates and may vary depending on factors such as location, courier operations, weather conditions, public holidays and other unforeseen circumstances.
03 Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.
Promotional campaigns may offer free shipping on selected products, orders, locations or during specific periods. Such offers may be subject to additional conditions.
04 Delivery Locations
We currently provide delivery services to eligible locations within India through our logistics and courier partners.
Availability of delivery may vary depending on the serviceability of the destination PIN code.
If your location is not serviceable, we may contact you regarding available alternatives or cancellation of the order.
05 Tracking Your Order
Once your order has been dispatched, tracking information may be shared with you through the contact details provided during checkout.
Depending on the courier partner, tracking information may take some time to become active after the shipment has been picked up.
06 Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address, including the correct PIN code and contact information.
If an order cannot be delivered because of an incorrect, incomplete, or invalid address provided by the customer, additional shipping charges or other applicable conditions may apply for re-delivery.
07 Delivery Attempts
Our courier partners may make multiple delivery attempts before returning a shipment to the sender.
Customers are requested to remain available at the provided delivery address and respond to calls or messages from the courier partner when required.
If a shipment is returned to us because the customer was unavailable, refused delivery, provided an incorrect address, or otherwise failed to receive the package, additional terms may apply to re-shipping or refund processing.
08 Delayed Deliveries
Although we work with our logistics partners to deliver orders within the estimated timeframe, delays may occasionally occur.
Delays may result from adverse weather, natural events, public holidays, courier network issues, transportation disruptions, incorrect address details, regional restrictions, or other circumstances beyond our reasonable control.
09 Damaged Packages
We take reasonable care when packing products before dispatch. However, damage may occasionally occur during transportation.
If you receive a visibly damaged package, please document the condition of the package and contact our support team as soon as possible.
- Take clear photographs of the outer packaging.
- Take photographs of the product and any visible damage.
- Keep the original packaging until the issue is resolved.
- Provide your order details when contacting support.
10 Missing or Incorrect Products
If you receive a product that is incorrect, missing from your order, or otherwise does not match your confirmed order, please contact us promptly with your order details.
Our team may request photographs, unboxing evidence, packaging details, or other information necessary to investigate and resolve the issue.
11 Return-to-Origin (RTO)
An order may be marked as Return-to-Origin (RTO) if the shipment cannot be successfully delivered to the customer.
Reasons may include incorrect address, customer unavailability, repeated failed delivery attempts, refusal to accept the shipment, or other courier-related circumstances.
Refunds or re-shipping for RTO orders will be handled according to the applicable return, refund, and order policies.
12 Cancellation After Dispatch
Once an order has been dispatched, cancellation may not always be possible.
If you wish to cancel an order, please contact our support team as soon as possible. Cancellation requests will be handled according to the current order status and applicable policies.
13 Cash on Delivery Orders
For Cash on Delivery (COD) orders, customers are expected to accept and receive the shipment at the provided delivery address.
Repeated refusal of COD shipments or intentional non-acceptance may affect eligibility for future COD orders.
14 Shipping Partners
Orders may be delivered through one or more third-party logistics and courier partners.
The courier partner may vary depending on the delivery location, product, shipment size, service availability, and operational requirements.
15 Contact Us
If you have any questions regarding shipping, delivery tracking, delayed orders, damaged packages, or other delivery-related concerns, please contact our support team through the contact details available on our website.
Need Help With Your Order?
Please keep your order number and registered contact details ready when contacting our support team.
We will make reasonable efforts to assist you and resolve delivery-related concerns as quickly as possible.
