01 Our Return Policy

We accept eligible return or replacement requests for products that are damaged, defective, incorrect, or otherwise qualify under our applicable return conditions.

All return requests are subject to verification and approval. Customers are requested to contact us as soon as possible after receiving the order if there is an issue with the product.

02 Return Window

Return or replacement requests should generally be raised within 7 days from the date of delivery.

Requests received after the applicable return period may not be accepted unless specifically approved by our team under exceptional circumstances.

03 Eligible Reasons for Return

A return or replacement request may be considered in situations including:

• Product received in damaged condition.
• Product received with a manufacturing defect.
• Wrong product received.
• Missing product or component from the order.
• Product significantly different from the confirmed order.
• Other issues specifically approved by our support team.

04 Damaged or Defective Products

If your product arrives damaged or defective, please contact us promptly after delivery.

To help us investigate the issue, you may be required to provide:

• Order number.
• Clear photographs of the product.
• Photographs of the outer packaging.
• Photographs showing the damaged or defective area.
• Video or unboxing evidence, where applicable.

05 Wrong Product Received

If you receive a product that does not match your confirmed order, please contact our support team as soon as possible.

After verification, we may arrange a replacement, return, or refund depending on the circumstances and product availability.

06 Products That May Not Be Eligible for Return

Return requests may not be accepted in circumstances including:

• Products damaged due to misuse, negligence, or improper handling.
• Products showing signs of intentional or accidental damage after delivery.
• Products used in a manner contrary to the applicable instructions.
• Products returned without prior approval.
• Products returned without required accessories or components.
• Products returned outside the applicable return period.
• Products altered, modified, or repaired by the customer or a third party.
• Any product specifically marked as non-returnable on the website.

07 Return Condition

Where a return is approved, the product may be required to be returned in its original condition along with applicable packaging, accessories, manuals, tags, and other components supplied with the product.

The returned product may be inspected before a replacement or refund is approved.

08 Return Pickup

Where applicable, we may arrange a return pickup through our logistics partner.

Pickup availability may depend on the customer's PIN code, logistics serviceability, product type, and other operational factors.

If pickup is not available in a particular location, customers may be provided with alternative return instructions where applicable.

09 Replacement

If a product is found to be eligible for replacement, we may provide a replacement product subject to availability.

If the same product is unavailable, we may offer an alternative resolution such as a refund or another option, subject to the circumstances of the order.

10 Refund Process

Once an approved return is received and successfully verified, the applicable refund process will be initiated.

Refunds will generally be processed to the original payment method used for the order, subject to payment gateway and banking procedures.

11 Shipping Charges & Refunds

Shipping charges, return shipping charges, or other applicable logistics costs may be treated according to the reason for the return and the applicable order policy.

In cases involving an incorrect, damaged, or defective product attributable to fulfilment, the applicable resolution will be determined after verification.

12 Cancellation Policy

If you wish to cancel an order, please contact our support team as soon as possible after placing the order.

Cancellation may not be possible once an order has been processed, packed, or dispatched.

If an order has already been dispatched, the request may be handled according to the applicable return or delivery procedure.

13 Return-to-Origin (RTO)

If an order is returned to us because of repeated delivery failure, incorrect address, customer unavailability, refusal to accept the shipment, or other delivery-related reasons, it may be classified as Return-to-Origin (RTO).

Refund or re-shipping for RTO orders will be handled according to the applicable circumstances and order policy.

14 Refunds for Promotional Orders

Orders placed using promotional discounts, coupons, special offers, or other promotional benefits may be subject to specific refund conditions.

The final refund amount, where applicable, may be calculated after considering the actual amount paid and the applicable terms of the promotional offer.

15 How to Raise a Return Request

To request a return, replacement, or refund, please contact our support team with the following information:

• Order number.
• Name used while placing the order.
• Registered phone number or email address.
• Reason for the return request.
• Clear photographs or videos, where applicable.

Our team will review the request and provide the next steps where applicable.

16 Policy Changes

We reserve the right to update, modify, or revise this Return & Refund Policy from time to time.

Any updated policy will be published on this website and will become effective from the date of publication.

17 Contact Us

If you have questions regarding a return, replacement, refund, or cancellation, please contact our support team using the contact details available on our website.